Refund Policy

This Refund Policy (“Policy”) governs all purchases made on the Mernova platform, including but not limited to subscriptions, assessment credits, plans, and any other digital products or services offered through https://mernovasolutions.com (the “Platform”).

By completing a purchase on the Platform, you acknowledge that you have read, understood, and agreed to this Policy in its entirety.

All purchases made on the Mernova Platform are final and non-refundable.

Once a transaction is completed, no refunds, credits, exchanges, or chargebacks will be issued under any circumstances, including but not limited to:

• Change of mind or decision after purchase
• Failure to use or access the purchased service within the subscription period
• Partial use of an assessment plan or subscription credits
• Technical issues on the user’s end (device, internet connection, browser compatibility)
• Duplicate purchases made in error by the user
• Dissatisfaction with assessment results or score outcomes
• Expiry of unused credits or subscription periods
• Account suspension or termination resulting from a violation of our Terms & Conditions

All products and services offered on the Mernova Platform are digital in nature and are made immediately available upon purchase. Given this immediate delivery and access, the right to withdrawal or cancellation does not apply once access has been granted.

Users may cancel their subscription renewal at any time by contacting support. However:

• Cancellation takes effect at the end of the current billing cycle
• No pro-rated refund will be issued for any unused portion of the current period
• Access to subscribed features remains active until the end of the paid period

If a subscription or plan was activated through a voucher code:

• Vouchers are non-refundable and have no cash value
• Expired or unused vouchers will not be replaced or compensated
• Mernova bears no responsibility for vouchers lost, stolen, or shared without authorization

Initiating an unauthorized chargeback or payment dispute with your bank or card issuer constitutes a breach of this Policy and our Terms & Conditions. Mernova reserves the right to:

• Immediately suspend or permanently terminate the associated account
• Pursue recovery of disputed amounts plus any associated fees
• Report the dispute to relevant payment processors and fraud prevention services

In very rare and exceptional cases (e.g., a confirmed technical failure on Mernova’s infrastructure that completely prevented access to a paid service for an extended period), Mernova may, at its sole and absolute discretion, choose to offer a service credit — not a monetary refund. This is not a right and does not constitute a policy entitlement.

For any questions regarding this Policy, contact us at:
Email: info@mernovasolutions.com

Mernova reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.